Hard not to read this quote about AT&T’s testing of the Picturephone (an early telephone with video features) in the context of Zoom fatigue in 2020:

When the AT&T market researchers asked Picturephone users whether it was important to see the person they were speaking to during a conversation, a vast majority said it was either “very important” or “important.” To phone company executives, this must have been deeply encouraging. Apparently the market researchers never asked users their opinion about whether it was important, or even pleasurable, that the person they were speaking with could see them, too.

(From The Idea Factory by Jon Gertner, p. 231 📚)

Len Damico @len